Service Policy

1. Service Overview

At Suitmanner, we are committed to providing exceptional service for all your business attire needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@suitmanner.com
• Phone: +1 (204) 942-3392
• Address: 422 Ross Ave, Winnipeg, MB R3A 0L8, Canada

2.2 Support Hours

Our customer support team is available:

• Monday - Friday: 10:00 AM - 7:00 PM
• Saturday: 10:00 AM - 6:00 PM
• Sunday: Closed

3. Tailoring Services

3.1 Available Services

• Suit alterations and adjustments
• Custom suit creation
• Jacket and trouser modifications
• Shirt tailoring
• Waist and length adjustments
• Sleeve modifications

3.2 Service Timeframes

Standard tailoring services typically require:

• Initial consultation: 30-60 minutes
• Minor alterations: 2-3 business days
• Major alterations: 5-7 business days
• Custom suit creation: 4-6 weeks

4. Warranty Services

4.1 Standard Warranty

All new suits purchased from Suitmanner come with:

• 30-day satisfaction guarantee
• 90-day warranty against manufacturing defects
• Free minor adjustments within 14 days of purchase

4.2 Extended Care

Optional extended care services include:

• 12-month extended protection
• Priority alteration service
• Seasonal suit maintenance
• Discount on future alterations

5. Custom Services

5.1 Personalization Options

• Custom suit measurements
• Fabric selection
• Style customization
• Monogramming
• Special occasion fitting

5.2 Professional Services

• Style consultation
• Corporate wardrobe planning
• Wedding party coordination
• Personal shopping assistance

6. Service Pricing

6.1 Consultation Fees

• Initial consultation: Free
• Style assessment: $50
• Corporate consultation: $100

6.2 Alteration Costs

• Minor alterations: $30-75
• Major alterations: $75-200
• Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Professional measurement and fitting
• Multiple fitting sessions as needed
• Quality inspection before delivery
• Satisfaction guarantee on all services
• Follow-up quality checks

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Schedule an initial consultation
3. Receive service assessment
4. Review and approve service quote
5. Schedule service appointment

8.2 Required Information

• Contact details
• Service type needed
• Preferred timeline
• Specific requirements or preferences

9. Service Guarantees

We stand behind our services with:

• 30-day satisfaction guarantee
• Expert craftsmanship warranty
• Price match on comparable services
• Professional workmanship
• Premium materials and supplies

10. Updates to Service Policy

Suitmanner reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.